Jadah Chatterton-Richmond

Operations Manager

Jadah has over fifteen years in Customer Service, with a specialized focus on trend analysis and pattern recognition. She spent over a decade working in the insurance industry. During this time, she generated training and remediation techniques that improved customer tenure through the development of a behavioral auditing system that quantified how to create memorable experiences for customers, while still focusing on the corporate objectives of growth and profitability. Jadah has a strong grasp on both verbal and written communication with a Bachelors in English, and loves the fluidity of Market Research and it’s ever changing industry.

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